General Info
Customer
Minimum Order
Plaster Base Cost
Discounts
Special Order and Import Programs
Assorted Tree Discount
Net Prices
Decorative Containers
Samples
Fire Retardant Foliage
Payment Terms
Shipping
Cartons and Packaging
Claims
Backorders
Exchanges
Returns
Custom Made Items

GENERAL:
• Please specify the price list date when placing an order.

• Please refer to the catalog page number and item number, which correspond to the variety and size you size you are ordering.

• Prices are subject to change without notice. Please confirm the price indicated on your sales confirmation.

• Orders can be also placed through our email: sales@autofol.com and
E-commerce. For an e-commerce account, please call for Login information.

• Always feel free to call if you need our assistance. Office hours are Monday through Friday 8:30 am to 6:00 pm EST.

CUSTOMER: We sell to the trade only. Established businesses must provide a resale tax identification number when ordering.

MINIMUM ORDER:Opening order is $250.00 after discount. Reorders: $100.00. Orders under the minimum will be charged a $20.00 service fee.

PLASTER BASE COST: Plaster Bases or Weighted Bases are NON-DECORATIVE and serve only to support the tree to stand upright.

All trees indicate "BARE TRUNK" will be shipped flat and unshaped. Autograph's custom trees are assembled in paper mache and plaster or Weighted Base to stand upright. Prices are as follows: Plants up to 3' = $4.50, Over 3' to 4.5' = $8.50, Over 4.5' to 7' = $14.50, 8' and over = $25.00. All potting prices are Net (no further discounts).

DISCOUNTS: Your discount is shown at the top of every page of the price list. Discounts are offered when buying in tray or case quantities. Please refer to each individual item in the "tray" or "case" columns. Items cannot be mixed to receive tray or case discounts with the exception of custom made trees (see assorted tree discount).

Additional discounts are available for special orders and large quantities.

SPECIAL ORDER AND IMPORT PROGRAMS: Autograph will custom manufacture your special designs or colors upon request, if possible. Special items and larger volume orders have at least a 90 day production time plus shipping time after order has been confirmed. Special discounts are available on large volume orders and imported goods in container load quantities. A deposit is required to initiate production and/or before shipping. Special orders and deposits are non-returnable, non-refundable, non-cancelable. Autograph's Christmas Program includes volume discounts, dating terms, and freight allowances; please see Christmas Price List for further details.

ASSORTED TREE DISCOUNT: Assorted Case discounts apply to Custom-made
Items. These are manufactured at our Cleveland facility and are boxed together in order to save additional costs with shipping. “Assorted” will be listed when various styles, sizes, and colors of custom-made items (of similar value) can be mixed to receive the required assorted case quantity discount.

NET PRICES: Some prices are stated “NET” (without discount). This includes, but not limited to, some special ordered items, containers, fountains, and accessories.

DECORATIVE CONTAINERS: Shades of color may vary slightly. No two exactly alike! Decorative containers must be ordered separately. They are not included in the price of any item: see catalog pages 309 to 332 for selection. All containers are priced as NET (NO FURTHER DISCOUNTS). It is not Autograph’s policy to recommend a container size to match a particular size of a tree or plant. We will assist, but will not be held responsible. If a container needs to be exchanged for a different size or color, freight charges will be borne by the company ordering.

SAMPLES: Sample cuttings (for color or texture) up to 10 available items are not charged. Quantities in excess of 10 will be subject to charge. Whole samples (1 item each) that are under the $100.00 will not be eligible for any discounts.

FIRE RETARDANT FOLIAGE: Autograph manufactures many Inherent Fire Retardant items. We impregnate the necessary fire retardant directly into the fabric and polyethylene branch components prior to printing and injection molding. Our fire retardant system will not dissipate, wash off, drip off, or leave a messy, oily film. It meets all the National Fire Prevention Association 701 Tests for non-flammability plus the ASTM E84-95, Standard Test Methods for Surface Burning Characteristics of Building Materials. This test method is also published under the following designations: ANSI 2.5, NFPA244, UBC 8-1 (42-1) UL73.
All Fire Retardant Foliage will have an “R” in the prefix and be indicated by a Fire Retardant Symbol. All PVC material (Marked with a "C" in the prefix) is Inherently  Fire Retardant. Necessary documentation is available upon request.

PAYMENT TERMS: Orders can be paid by credit card (VISA, MC, OR AMEX), check, electronic funds transfer (EFT), or wire transfer. International orders can be settled by wire transfer with a $20.00 bank service fee or letters of credit. However, first orders may require payment in advance by either check or credit card. Checks require 10 day processing, and ETF's require a 5 day processing for funds to clear. Certified checks or money orders will ship immediately upon receipt pending merchandise availability. All returned checks and EFT’s will incur a $33.00 service charge. We reserve the right to resubmit returned checks via electronic funds transfer, including the $33.00 service fee.

Net 30 Day terms are for customers with approved credit, F.O.B. Cleveland, OH. A 1% monthly interest charge may be assessed on unpaid balances over 30 days. We reserve the right to collect all reasonable collections and attorney fees involved in collecting past due accounts. Sorry, no COD's accepted.

SHIPPING: Autograph ships by UPS and FedEx and other carriers of your choice. Prices do not include freight. We do not provide exact freight quotations. Estimates are given at customer's request.

     GROUND: Oversized Cartons: An additional $6.00 per carton handling fee for
     cartons 60" in length is now a standard charge for ground shipments by UPS.
     Residential shipments will be assessed an additional charge.  

     Ground charges can be prepaid and added to the invoices of customer with
     approved credit (UPS or FedEx). For credit card or cash advance shipments, a
     freight estimate will be added to the order before the check is requested or the
     credit card is authorized.

     TRUCK: Freight charges on truck shipments will be sent “collect" unless other
     arrangements are made. Residential shipments will be assessed an additional
     charge from the freight carrier. Shipping estimates do not include inside delivery. If
     you desire inside delivery, please pay the carrier separately from Autograph's
     charge.

     AIR SHIPMENTS: Rush orders required to ship by air MUST be placed by noon
     EST. Additional charges on air shipments are the responsibility of the customer.
     Puerto Rico, Hawaii, Alaska and some International orders may be shipped by air,
     unless otherwise specified by the customer.

SHIPPING TIMES FOR GROUND ON ALL STOCK ITEMS:
HOLIDAY SHIPPING: October 1st to November 30th:
Expect 7 to 14 business days from receipt of sales confirmation. Customer requiring product by a specific date must pay express charges.

CARTONING: Our cartons are carefully designed to protect the trees from damage during shipment. Wooden crates are necessary for most trees 9' and larger. Please ask for quote. A reboxing charge of $7.50 applies to all trees indicated with a square symbol in the price sheet, when ordered individually.

CLAIMS: Claims for damaged goods are the responsibility of the carrier. PLEASE INSPECT CARTONS AND MERCHANDISE BEFORE SIGNING A DELIVERY RECEIPT OR BILL OF LADING. Customers are responsible for freight charges on returned shipments. In the event of damage, please mark it on the bill of lading and notify Autograph immediately. Avoidance of this procedure will exempt Autograph from any responsibility.

BACKORDERS: Backorders will be shipped immediately upon availability. Customers will be notified of item before shipping. Written notification may be required for any cancellations made by the customer. Customer will be notified and offered substitutions on any discontinued or sold out items.

EXCHANGES: Exchanges  or replacements will be considered a new order if the item needs to be shipped immediately. An exact replacement item or an item of similar value may be shipped "prepaid" only if the returned item is shipped first by the customer, then received and inspected at our facility.

RETURNS:
If You Want To Make A Return:
You Must Notify Autograph Foliages of All Returns within 10 Days of Receipt of Shipment!

All Returns Include: Non-Defective Items, Unwanted items, Defective Items, and Items shipped in Error.

Return Merchandise Authorization:
All Returned Items must be received at our facility within 10 days after the Return Merchandise Authorization (RMA) number has been issued.

No returns will be accepted without an RMA number!

Returns received after 10 days of the RMA issued date will be subject to 50% credit on merchandise less restocking fee. Returns received over 30 days of RMA issued date is unacceptable and will not receive a credit for returned merchandise.

Restocking Fee:
A 20% restocking fee will be assessed on returns.

Shipping Charges:
Autograph is not responsible for freight charges on returned items directly resulting from customer error (including but not limited to: do not want or dislike item, size, color, overall look etc, etc.). All shipping costs for returned merchandise will be paid for by the shipper. SHIPMENTS SENT “COLLECT” WILL BE REFUSED BY AUTOGRAPH. Autograph is available however, to answer questions and assist in helping you choose the most economical method to ship back your return. No C.O.D. on shipments will be accepted. Only shipping costs for items shipped in error by Autograph Foliages, will be paid for by Autograph.

Boxing and Repackaging Return Items:
All Returns Must Include the Original Box That Was Shipped. Improper repackaging of items will not be accepted by Autograph. If you are unable to use Autograph’s original box, please notify Autograph before you return the item.DO NOT THROW AWAY ORIGINAL BOXES! Discarding boxes and/or product will result in loss of up to a full refund on the merchandise. 

Damaged Goods:
YOU MUST INSPECT CARTONS AND PRODUCT BEFORE SIGNING A DELIVERY
RECEIPT OR BILL OF LADING. Our products are inspected and shipped from our facility in good condition. Claims for damaged goods are the responsibility of the carrier. In the event of damage, please mark “damaged” on the shipping receipt before the shipping clerk leaves your facility. Then, notify Autograph immediately. Avoidance of this procedure will exempt Autograph from any responsibility.

* All Residential shipments assume own risk. Residential deliveries require a signature at delivery and are inspected and shipped to be free of defects. Autograph will not be held responsible for damages on merchandise.

If your return is a quality issue, you must notify Autograph within 10 days upon receipt of your shipment.  Defective items may be returned, at Autograph’s discretion for: credit, replacement, or repair. Autograph will issue a return number then give you further instructions for packaging and shipping.  Product replacements or repairs will be arranged by Autograph and shipped once the original package has been received/inspected at our facility. If customer requires merchandise sooner, please refer to “CROSS-SHIPPING” instructions

(CROSS-SHIPPING) Exchanges/Replacements:
Exchanges and Replacement items will be charged before shipping. An exact replacement item or an item of similar value may be shipped “prepaid” only if the returned item is shipped first by the customer, then received and inspected at our facility.

Residential Shipments:
* Autograph sells to the trade only and recommends shipping to commercial businesses only. Autograph can not be responsible for shipments sent to customers with home businesses. Autograph has no control over when shipments will be delivered to the home, additional charges from the carrier, gated communities access, or the knowledge of when the customer is not available at home to accept the delivery. Therefore, customers with home businesses must assume own risk and will incur any additional charges made by the carrier.  Residential deliveries require a signature at delivery and are inspected and shipped to be free of defects.     Autograph is NOT responsible for lost or damaged packages shipping to residential addresses. Please make arrangements to be home when merchandise is delivered.

Credit on Returned Items:
Authorized returned merchandise will be credited upon receipt of shipment. A credit less the restocking fee will be issued in the same manner as payment was made for the purchase. For credit card purchases, your credit amount may not show on your statement until the next billing cycle. Unauthorized returns will or authorized returns received over the 30 days from RMA issued date are not accepted and will not receive credit.

Custom-made Items And Modification of Product:
Autograph Foliages reserves the right not to accept any returns and/or offer any refunds for any custom-made items or modified items shipped to the customer. Modified products such as, fire-treated foliage, spray painted foliage, and potted plants or trees in plaster bases are considered special services offered by Autograph Foliages. All artificial plants and trees are manufactured according to the specifications of Autograph Designs and are inspected before shipping to be free of defects.

Any product that has been subject to misuse, improper storage, unauthorized modification, unauthorized repair, neglect, accident, alteration, improper installation, or other acts of which are not the fault of Autograph, can not be returned or refunded by Autograph.

Christmas Returns:
Authorization for returns on Christmas items will not be accepted after December 17th. Christmas returns will not be accepted after December 22nd.

Clearance and Sale Items:
All sales are final. There are no returns or refunds on clearance items and/or sale items.

ALL CUSTOM MADE ITEMS ARE NON-RETURNABLE. Autograph reserves the right not to accept any returns and/or offer any refunds for any custom-made items or modified items shipped to the customer. Modified products such as fire-treated foliage, spray painted foliage, and items potted in plaster bases are considered special services offered by Autograph. Expect 7 to 14 business days from receipt of sales confirmation.